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Legal Business Management
ABOUT LEGAL BUSINESS MANAGEMENT
Real-world skills you’ll actually use, making you a more holistic and impactful leader.Our Legal Business Management elective subjects enable you to obtain a greater depth of practical skills, guided by industry experts.
Your learning will involve applied practical, real-world learning experiences and activities. To ensure that you apply learning directly to your legal workplace.
WHO ARE OUR COURSES FOR?
- Innovation Leaders & Managers
- Lawyers & In-house consel
- General & Practice Managers
- All Legal Business advisory roles
4 INTAKES PER YEAR
February, May, August and NovemberSUBJECT DETAILS
LB3 Business Strategy - INTAKE 4
Should strategy always be centred on growth? Are there other barometers for success? Could collaboration – rather than competition – be a more effective strategy for your firm?
Now's the time to look through a critical lens at the age-old approach to legal business strategy.
LEARNING OUTCOMES
After you complete this subject, you will be able to:
- Explain foundational business strategy concepts
- Analyse the current state of a legal business
- Analyse disruptive strategy, growth strategy and competitive-collaborative strategy
- Develop a strategic plan for a legal practice applying key business models
- Develop a sustainable implementation plan to execute your strategy
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Apply effective written and oral communication skills to communicate strategic advice
FACILITATOR

Kristen Podagiel
Teaching Fellow
Kristen Podagiel has been involved with leading and growing dynamic companies and professional service firms for over 20 years. Kristen has been both the CEO/Managing Partner of McCullough Robertson, one of Australia’s largest independent law firms, and the CEO of the largest community legal centre in Queensland. She has also worked as a non-executive director and advisor partnering with a wide range of organisations (from professional service firms and listed companies through to charities and private companies) on strategy and on helping organisations implement ways to be more efficient, effective and enjoyable to be involved with.
Kristen has been named in the Australian Financial Review’s Top 100 Lawyers and has been the winner of the ILO Australian Client Choice Award for Energy and Natural Resources. She is also a founding director of charity UNIQ You, an innovative new career advisory service.
Kristen loves working with diverse stakeholders to identify strategic opportunities to ‘do things better’ and add value to the business. She is also accredited as one of Australia’s first practitioners in the area of Smart Collaboration – how to harness the unique skills and experience of a group of specialists to solve strategic problems that are volatile, uncertain, complex and ambiguous.
Enrol NowThis subject is also available as a non-award, standalone short course.
Learn MoreLB00 Capstone project - INTAKE 4
The Capstone Project is taken as your final subject, as a culmination of the knowledge and skills attained throughout your Master of Legal Business. It will allow you to demonstrate your skills in legal business using real-life scenarios and case studies.
LB11 Legal Operations - INTAKE 1
Challenge the legal industry
The role of legal operations professional is crucial. You’ll act as a trusted, integrated business guardian for your organisation. And implement sweeping change to drive your team forward.
During this course, you’ll cover everything from strategic planning to information governance to financial management.
And you’ll walk away with the expertise and confidence to meet today’s legal challenges – head on.
This is a core subject for the Graduate Certificate in Legal Operations
LEARNING OUTCOMES
By the end of this course, you will be able to:
Explain how delivery models for the legal profession have evolved.
Understand key considerations when designing, building, implementing and running world class legal operations
Recommend efficiency improvements to optimise legal operations.
Apply data analytic tools to inform decision-making in legal decision making process.
Prepare a business case to support an investment recommendation.
Develop key performance indicators to drive sustainable legal business operations.
Apply effective written communication skills to communicate improvements to legal business operations.
FACILITATOR

Steven Walker
Teaching Fellow
Steven is passionate about enhancing legal service delivery. He sees the integration of blended services and emerging technology as the key to this future.
Now Managing Director of Deloitte Legal Business Services, Steven was previously Managing Director of Elevate’s law department and consulting business.
With 20 years’ experience practising law and leading teams across multiple countries, he brings a wealth of insights to the table.
Enrol Now
This subject is also available as a non-award, standalone short course.
Learn MoreLB16 Why And How Clients Buy Legal Services - INTAKE 1
The purchase of legal services is sophisticated and ultra competitive. Are you ready to put your best financial foot forward?
In this subject, you’ll uncover insights into the client buying process and experience, for the purpose of growing your targeted customer base and accelerating your business growth.
LEARNING OUTCOMES
Use contemporary thinking in legal services pricing to your advantage.
Categorise the client base of a legal business.
Analyse a client’s buying decision process.
Evaluate how your clients assess their services experience.
Assess contemporary marketing approaches to optimise market reach.
Apply effective written and oral communication skills to communicate a practice development plan.
FACILITATOR

Vivienne Corcoran
Teaching Fellow
Vivienne Corcoran started her working life with actuaries and has since held marketing and strategy director roles for local, national and international law, accounting, engineering, IP and IT firms. She has worked and presented in Australasia, and throughout UK and Asia. Along the way, she spent 15 years in brand strategy, developing and rolling out brands for B2B and B2C brands such as Telstra, ANZ and NEC.
In the last 10 plus years, Vivienne has developed a real passion for the voice of the client. She has interviewed thousands of clients and developed and delivered client feedback programs. She is the author of the popular book “Growing Your Professional Practice” (2009). Vivienne is currently working on a PhD in client feedback with Edinburgh Business School.
LB7 Workplace Of The Future
We can’t know what the future will look like. We can use the best of workforce planning to be poised for success.
Learn how to align workforce planning and strategy in an ever-evolving workplace.
Using a wide range of case studies and resources, you’ll consider the practical challenges of a multi-generational workforce, the paradox of being both profitable today and ready for tomorrow and the different ways to communicate your insights to stakeholders.
LEARNING OUTCOMES
How to align workforce planning and strategy in an ever-evolving workplace.
Explain the purpose and challenges of workforce planning in contemporary legal settings.
Explain the technological and cultural components of digitalisation influencing workforce planning.
Create a workforce plan to support the execution of a business strategy for a legal business.
Develop a change management plan to implement the workforce plan.
Apply effective written and oral communication skills to communicate your workforce plan.
FACILITATOR

Daljit Singh
Teaching Fellow
Daljit runs Transforming Talent – a consultancy that helps professional services firms optimise performance and team goals. Before this, he spent 35 years in professional services firms, including KPMG and Baker McKenzie. At KPMG Daljit was Director of Professional Development and General Manager of Human Resources. At Baker McKenzie he was Director of Talent Management and Director of Leadership Development.
Enrol Now
This subject is also available as a non-award, standalone short course.
Learn MoreLB1 Leading And Managing People
What’s the difference between management and leadership?
This subject is a road map to understanding the complexities and motivations of individuals and teams, and how to lead them to success.
LEARNING OUTCOMES
This is more than coaching, it’s cultivating meaningful teamwork
Evaluate contemporary management theories and models that explain the complexities of individual, group and intragroup behaviour within a workplace context
Analyse performance management philosophy & systems adopted by successful organisations that promotes a high-performance workforce
Develop coaching skills to facilitate optimal individual and team performance
Apply effective written and oral communication skills to communicate performance management plan
FACILITATOR

Dr Bob Murray
Teaching Fellow
Bob is an internationally recognised expert in strategy, leadership, influencing, human motivation and behavioural change. Using the latest research in human science, Bob helps organisations to better market their services, lead their people, improve their productivity and increase their firm-wide resilience.
With his colleague Dr Alicia Fortinberry, Bob won the American Science Achievement Award and was appointed to head the Obama Administration’s comprehensive national workstress initiative.
Bob is a NY Times best-selling author and he also writes for a professional audience. Bob’s weekly newsletter, “Today’s Research,” on the latest findings that apply to leadership, wellness, psychology and social trends, has a global readership of leaders in industry and academia.
LB5 Fundamental Technologies
The impact of new legal technologies is sweeping the profession. And as firms race towards a seamless service and the perfect process – you can’t afford to be left behind.
In this course, you’ll explore the fundamental legal technologies shaping the industry. So you can determine the best fit for your business and harness true innovation
This is a core subject for the Graduate Certificate in Legal OperationsLEARNING OUTCOMES
When you complete this course, you will be able to:
Explain how emerging legal technology is impacting legal business
Demonstrate capacity to use and critique emerging legal technology.
Recommend appropriate technology solutions to improve legal business processes.
Advise on cyber security risk management and governance measures.
Apply effective written and oral communication skills to communicate a technology solution for a defined legal operations problem.
FACILITATOR

Fiona McLay
Teaching Fellow
Fiona is a legal tech consultant who helps lawyers and firm owners rediscover their passion for law. Having worked as a dispute resolution and commercial litigation
lawyer, she brings a wealth of knowledge to her work. Fiona has practised at small, mid and big-tier law firms, as well as inhouse.
Her mission is to empower legal professionals to overcome their day-to-day challenges – and to help teams improve their services by harnessing new technology.
Fiona specialises in:
- Assessing and implementing new technologies
- Reviewing use of technology to optimise performance
- Designing, testing and managing innovation projects
- Training teams to work smarter
LB13 Financial Management For Profitability And Growth
In today’s competitive legal landscape, there is more at financial play than ever before. Valuable, golden opportunities are there for the taking.
Develop a deep, broad understanding of financial performance and the opportunities surrounding your organisations finances.
LEARNING OUTCOMES
Capital, cash flow, and making smart money moves
Explain foundational accounting concepts and common accounting reports used to report financial performance of a legal business
Interpret financial statements for the purpose of financial decision making for a legal business
Analyse management accounting data (including budgets, forecasts) for the purpose of informing managerial financial decision making
Demonstrate effective oral and written communication skills to interpret financial data
FACILITATOR

Khai Phan
Teaching Fellow
Khai has over 20 years of experience in running professional services businesses – within large multinational organisations including Citi, HSBC and Aon, as well as boutique firms.
With a focus on practical solutions, operational efficiencies and financial discipline, Khai has been successful in helping professional services firms achieve significant growth in profitability. Another important aspect of Khai’s work is to help individuals improve their financial acumen in the business and personal context.
Khai is the Managing Director of Financial Training Australia and General Manager of Tribel Advisory. He holds a Bachelor of Commerce with Honours in Finance and a Bachelor of Laws from the University of NSW.
LB14 Leadership
A transformative approach to leadership has arrived – and it’s here to stay
Drawing on cutting-edge leadership theory and organisational psychology principles, this course will give you the self-awareness and critical thinking you need to become a transformational leader in legal business.
During the course, you’ll discuss the current challenges your workplace is facing with guidance from our Teaching Fellows Daljit Singh and Kristen Kramer. In the process, you’ll acquire the critical thinking and cognitive skills to solve similar challenges in the future.
LEARNING OUTCOMES
Capital, cash flow, and making smart money moves
After you complete this subject, you will be able to:
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Critique the behaviours of effective business leaders
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Build self-awareness of your leadership style by examining your values, behaviours and actions
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Assess your strengths, resilience and values to develop as an adaptable and ethical leader
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Formulate an actionable personal leadership development plan
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Evaluate the alignment between your personal leadership philosophy and your organisational values, behaviours, principles and actions.
FACILITATOR

Kristen Kramer
Teaching Fellow
Kristen Kramer is a highly sought-after thought leader, speaker, trainer, and consultant. Trained in Industrial Organizational Psychology, she owns a leadership development consulting practice, Kramer & Company. Before launching her own practice, Kristen spent the majority of her career working in two of the top leadership development and management consulting firms, Booz Allen Hamilton and The Center for Creative Leadership (CCL).

Daljit Singh
Teaching Fellow
Daljit runs Transforming Talent – a consultancy that helps professional services firms optimise performance and team goals. Before this, he spent 35 years in professional services firms, including KPMG and Baker McKenzie. At KPMG Daljit was Director of Professional Development and General Manager of Human Resources. At Baker McKenzie he was Director of Talent Management and Director of Leadership Development.
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The College of Law LPMC meets the requirements of state regulating bodies in NSW, QLD, VIC, WA and SA and offers a solid ground in law practice management.

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