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Essential guide to mediation practice
- 8 hrs
- Start Any Time
- Interactive
- From $599.00
- ID132_PSKA
Essential guide to mediation practice
Mediation has become one of the most trusted and widely used forms of dispute resolution; valued by clients for its flexibility, confidentiality, cost-effectiveness and focus on practical outcomes rather than adversarial win-lose results.
Parties are increasingly drawn to mediation because it gives them voice, control and the opportunity to preserve relationships, while courts and institutions continue to promote it as a preferred pathway for resolving disputes.
This comprehensive mediation bundle provides a structured, end-to-end guide to mediation practice - from the critical decisions made before a mediation even begins, through to conducting the mediation itself and guiding parties toward resolution.
Developed with Linda Kochanski AM, this bundle equips participants with the professional judgment, practical skills and ethical grounding needed to practise mediation with confidence.
What this bundle covers
- Pre-mediation processes: intake and assessment
- Build the skills to conduct effective intake interviews, assess whether mediation is appropriate, identify risks and ethical considerations, and determine when mediation should - or should not - proceed.
- How to prepare for mediation
- Develop a structured approach to preparing parties, selecting appropriate mediation models and modes, and working effectively with lawyers, representatives and third parties.
- Conducting a mediation
- Observe a full mediation broken down into four distinct stages through a professionally filmed session where you can analyse mediator techniques in real time.
- Negotiation, resolution and agreement
- Strengthen your ability to support collaborative negotiation, document outcomes clearly and ethically, manage partial resolutions, and conclude mediations with professionalism.
Designed for:
- Practising mediators seeking to refine their process, sharpen decision-making and deepen confidence across every stage of mediation
- Lawyers and professionals considering mediation as a career pathway or additional practice area
- Family dispute resolution practitioners and dispute resolution professionals wanting a structured, practice-ready framework
- New and emerging mediators looking for a comprehensive, skills-based foundation developed by an industry leader
This bundle offers a practical, credible and professionally grounded taste into mediation - and a powerful refresh for those already practising.
INCLUDED COURSES
Reaching resolution in mediation demands structured negotiation, careful framing of options and disciplined follow-through.
This program focuses on how mediators guide parties through negotiation, support realistic agreement-making, and bring mediations to a clear and professional close.
You will examine how to document outcomes with clarity, manage partial resolutions constructively, and maintain professional momentum after mediation concludes.
This course also reinforces reflective practice and sustainable professional growth, strengthening confidence in handling the final phase of mediation with purpose and integrity.
You will learn how to:
- Support collaborative negotiation and overcome resolution barriers
- Draft clear, ethical and enforceable heads of agreement
- Manage partial or non-resolution outcomes constructively
- Reflect on practice, apply follow-up strategies and support self-care
Designed for:
- Practising mediators handling complex or challenging outcomes
- Mediators developing agreement-drafting confidence
- Professionals focused on sustainable mediation practice
Course Structure
- Pathways to resolution
- Documenting outcomes
- Managing partial agreesment or non-resolution
- Post-mediation practice
A mediation rarely unfolds in a straight line; it moves through identifiable stages that require different skills, judgment calls and interventions from the mediator.
This program takes participants inside a complete mediation, using a pre-filmed session to examine the process across four key stages:
- Managing the top triangle
- Facilitating exploration in the bottom triangle
- Using private sessions with purpose, and
- Guiding negotiation toward agreement.
Supported by targeted written resources, the program translates theory into practice, allowing mediators to observe techniques in action and understand how effective decision-making shapes outcomes in real time.
You will learn how to:
- Set expectations, establish common ground and prioritise issues
- Facilitate constructive dialogue and manage difficult interactions
- Use private sessions strategically and appropriately
- De-escalate conflict, manage impasses and apply LARSQ techniques
Designed for:
- Practising mediators refining facilitation and process control skills
- New mediators building confidence in live mediation settings
- Professionals seeking practical tools for managing conflict dynamics
Course Structure
- Managing top triangle
- Facilitating bottom triangle
- Effective use of private session
- Managing emotion and impasse
Preparation is where mediation momentum is built - or lost. This course focuses on the mediator's role in shaping effective preparation, from selecting appropriate models and modes to working constructively with lawyers, representatives and third parties.
Whether you are already mediating or preparing to enter practice, you will develop the skills to help parties arrive informed, supported and ready to engage. Strong preparation not only improves outcomes but reinforces mediator neutrality, role clarity and procedural fairness throughout the mediation process.
You will learn how to:
- Assess the most suitable mediation model, structure and mode
- Prepare and resource parties while managing expectations and goals
- Work effectively with lawyers and representatives
- Maintain role clarity and ensure all voices are heard
Designed for:
- Mediators seeking to refine preparation and process design skills
- New mediators learning how to work with represented parties
- Practitioners aiming to improve engagement and procedural fairnes
Course Structure
- Mediation models, modes and structure
- Prearing parties for mediation
- Working with lawyer, representatives and third parties
Strong mediation outcomes are shaped before a mediation ever begins. This course focuses on the critical pre-mediation phase, equipping mediators with the skills to conduct effective intake interviews and assess whether a dispute is suitable for mediation.
You will learn how to gather relevant information, identify risks, test readiness, and make sound professional judgments about whether mediation should proceed.
By strengthening your intake and assessment capability, you lay the groundwork for ethical, appropriate and effective mediation processes that serve both parties and the profession.
You will learn how to:
- Conduct structured intake interviews using effective communication techniques
- Assess mediation suitability, risks and appropriate models
- Apply ethical and professional standards to intake decisions
- Manage expectations around roles, confidentiality and process
Designed for:
- Practising mediators seeking to strengthen intake and assessment frameworks
- Lawyers, FDR practitioners and professionals transitioning into mediation
- Mediators wanting to improve ethical decision-making and risk management
Course Structure
- Features of a brief to counsel
- Drafting observations
- Collating supportive evidence
- Key considerations in preparing a brief to counsel
I found this course quite challenging, but have learnt much more about the practical part than I ever did during university.
On-demand CPD Learner
Straightforward. Easy to understand.
On-demand CPD Learner
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SINGLE COURSE
Conducting a mediation: Skills Series
Build confidence in conducting mediations from start to finish. This course covers facilitation techniques, private sessions, managing emotions, de-escalation and impasses. Ideal for mediators seeking practical, hands-on skills to run effective, professional mediation sessions.
Build confidence in conducting mediations from start to finish. This course covers facilitation techniques, private sessions, managing emotions, de-escalation and impasses. Ideal for mediators seeking practical, hands-on skills to run effective, professional mediation sessions.
SINGLE COURSE
Introduction to criminal procedure: Practice Guide
Get your comprehensive guide to initiating and managing criminal matters in the Local Court of New South Wales or on appeal
Get your comprehensive guide to initiating and managing criminal matters in the Local Court of New South Wales or on appeal
Date & time: 19 February 2026, 1pm to 2pm AEDT. Nearly one-third of Australians lack a valid will, creating risk for families. This one-hour Lunch and Learn webinar covers wills, testamentary trusts, superannuation, incapacity, and holistic estate planning. Learn strategies to prevent disputes, manage will challenges, and safeguard client outcomes while delivering accurate, compliant estate planning advice.
Date & time: 19 February 2026, 1pm to 2pm AEDT. Nearly one-third of Australians lack a valid will, creating risk for families. This one-hour Lunch and Learn webinar covers wills, testamentary trusts, superannuation, incapacity, and holistic estate planning. Learn strategies to prevent disputes, manage will challenges, and safeguard client outcomes while delivering accurate, compliant estate planning advice.
Date & time: 12 March 2026, 12.00pm to 2.15pm AEDT. Explore Parenting Coordination (PC) as a practical, child-focused dispute resolution process for high-conflict co-parents. This webinar helps family lawyers and mediators understand how PC works, how it differs from other processes, and how trauma-informed strategies support healthier co-parenting outcomes. Ideal for professionals guiding separating families
Date & time: 12 March 2026, 12.00pm to 2.15pm AEDT. Explore Parenting Coordination (PC) as a practical, child-focused dispute resolution process for high-conflict co-parents. This webinar helps family lawyers and mediators understand how PC works, how it differs from other processes, and how trauma-informed strategies support healthier co-parenting outcomes. Ideal for professionals guiding separating families
SINGLE COURSE
Shareholder agreements in practice: Practice guide
A shareholder agreement is a written agreement between shareholders or partners of a business and it outlines the obligations and responsibilities of the business owners. It’s intended to ensure that shareholders are treated fairly and their rights are protected.
A shareholder agreement is a written agreement between shareholders or partners of a business and it outlines the obligations and responsibilities of the business owners. It’s intended to ensure that shareholders are treated fairly and their rights are protected.
SINGLE COURSE
Communicating effectively with clients: Skills series
This course provides you with essential insights to improve your communication skills as you unpack a practical case study on suspected money laundering. You’ll gain strategies and techniques to exercise judgement and demonstrate best-practice client communications.
This course provides you with essential insights to improve your communication skills as you unpack a practical case study on suspected money laundering. You’ll gain strategies and techniques to exercise judgement and demonstrate best-practice client communications.
SINGLE COURSE
Enforcing judgment debts: Step-by-step guide
In this short course, you'll learn the different methods you can use to enforce judgments on behalf of your clients.
In this short course, you'll learn the different methods you can use to enforce judgments on behalf of your clients.
SINGLE COURSE
Preparing a brief to counsel: Skills series
This course will give you the skills to prepare a quality brief for counsel with confidence.
This course will give you the skills to prepare a quality brief for counsel with confidence.
SINGLE COURSE
Termination of contracts: Practice guide
Knowing how and when a party should exercise its termination rights and drafting termination clauses for inclusion in agreements are important skills for a commercial lawyer.
Knowing how and when a party should exercise its termination rights and drafting termination clauses for inclusion in agreements are important skills for a commercial lawyer.
SINGLE COURSE
Unpacking commercial contracts: Skills series
This course will step you through the critical stages of a commercial contract. As you progress, you’ll unpack a practical scenario to examine the theory in action. You’ll gain practical skills to guide your clients with confidence through establishing a commercial contract. And you’ll learn about essential considerations along the way – from pre-formation through to contract termination.
This course will step you through the critical stages of a commercial contract. As you progress, you’ll unpack a practical scenario to examine the theory in action. You’ll gain practical skills to guide your clients with confidence through establishing a commercial contract. And you’ll learn about essential considerations along the way – from pre-formation through to contract termination.
SINGLE COURSE
Contract claims in the District Court NSW: Step by step
In this short course, learn the main principles of a debt recovery matter for liquidated claims and the procedure to conduct and implement an undefended debt recovery matter in the District Court.
In this short course, learn the main principles of a debt recovery matter for liquidated claims and the procedure to conduct and implement an undefended debt recovery matter in the District Court.
Bolster your knowledge and skills across business transactions. And empower your clients to manage risk and achieve their commercial objectives. This course bundle will build your capabilities across four essential – and practical – modules. 8 CPD Units.
Bolster your knowledge and skills across business transactions. And empower your clients to manage risk and achieve their commercial objectives. This course bundle will build your capabilities across four essential – and practical – modules. 8 CPD Units.
The criminal justice system establishes the basis for fair representation, contributes to accountability for individuals' actions and safeguarding fundamental rights—an insight emphasised in the Essential Guide to Criminal Law Bundle. Tailored for those seeking a comprehensive overview in New South Wales through four practical modules with interactive activities and downloadable resources. 8 CPD Units
The criminal justice system establishes the basis for fair representation, contributes to accountability for individuals' actions and safeguarding fundamental rights—an insight emphasised in the Essential Guide to Criminal Law Bundle. Tailored for those seeking a comprehensive overview in New South Wales through four practical modules with interactive activities and downloadable resources. 8 CPD Units
Want to draft and execute your clients’ wills and estates with confidence and clarity? This course bundle will build your capabilities across four essential – and practical – modules. 8 CPD Units.
Want to draft and execute your clients’ wills and estates with confidence and clarity? This course bundle will build your capabilities across four essential – and practical – modules. 8 CPD Units.
SINGLE COURSE
Misleading and deceptive conduct: step-by-step guide
In this course, you will step into the shoes of an entry-level lawyer practicing in consumer law, navigating a client file involving a misleading and deceptive conduct matter, while exploring how consumer law fosters market integrity by prohibiting unethical practices and ensuring fair competition.
In this course, you will step into the shoes of an entry-level lawyer practicing in consumer law, navigating a client file involving a misleading and deceptive conduct matter, while exploring how consumer law fosters market integrity by prohibiting unethical practices and ensuring fair competition.
Develop essential mediation intake and assessment skills. This course covers intake interviews, suitability assessment, ethical decision-making and managing party expectations. Ideal for practising and aspiring mediators seeking to strengthen professional standards and improve mediation outcomes from the very first interaction.
Develop essential mediation intake and assessment skills. This course covers intake interviews, suitability assessment, ethical decision-making and managing party expectations. Ideal for practising and aspiring mediators seeking to strengthen professional standards and improve mediation outcomes from the very first interaction.
SINGLE COURSE
How to prepare for mediation: Skills Series
Learn how to prepare parties and processes for effective mediation. This course explores mediation models, working with lawyers, party preparation and role clarity. Ideal for mediators at all stages seeking stronger engagement, better preparation and more effective mediation outcomes.
Learn how to prepare parties and processes for effective mediation. This course explores mediation models, working with lawyers, party preparation and role clarity. Ideal for mediators at all stages seeking stronger engagement, better preparation and more effective mediation outcomes.
Boost your confidence and establish a strong foundation of knowledge with our comprehensive step-by-step guide on family law matters. The four modules will guide you to provide expert family law advice to your clients. 8 CPD Units.
Boost your confidence and establish a strong foundation of knowledge with our comprehensive step-by-step guide on family law matters. The four modules will guide you to provide expert family law advice to your clients. 8 CPD Units.
SINGLE COURSE
Rules of Evidence: Practice guide
Understanding the law of evidence is key to constructing a robust case for your client.
In a criminal proceeding, the rules of evidence govern what is admissible or inadmissible in a trial and the procedures that must be followed in obtaining evidence
Understanding the law of evidence is key to constructing a robust case for your client.
In a criminal proceeding, the rules of evidence govern what is admissible or inadmissible in a trial and the procedures that must be followed in obtaining evidence
By focusing on the resolution of financial issues, including property settlement and spouse maintenance, this course will help you better support your clients during this difficult process. It will guide you through the steps in making an initiating application for financial orders in the Federal Circuit and Family Court of Australia (FCFCOA).
By focusing on the resolution of financial issues, including property settlement and spouse maintenance, this course will help you better support your clients during this difficult process. It will guide you through the steps in making an initiating application for financial orders in the Federal Circuit and Family Court of Australia (FCFCOA).
Date & time: 4 March 2026, 1pm to 2pm AEDT. Join this lunch and learn one-hour live webinar to explore the vital role of pre-mediation divorce coaching in helping clients navigate both the emotional and practical challenges of family dispute resolution. Led by Anne-Marie Cade, Parenting Coordinator, Divorce Coach & Family Mediator, DivorceRight and Adjunct Lecturer, College of Law.
Date & time: 4 March 2026, 1pm to 2pm AEDT. Join this lunch and learn one-hour live webinar to explore the vital role of pre-mediation divorce coaching in helping clients navigate both the emotional and practical challenges of family dispute resolution. Led by Anne-Marie Cade, Parenting Coordinator, Divorce Coach & Family Mediator, DivorceRight and Adjunct Lecturer, College of Law.
FREQUENTLY ASKED QUESTIONS
This bundle will benefit:
- Lawyers wanting to build practical foundational knowledge and skills
- Established lawyers looking to move into this area of law or who do occasional work in this area
- Senior lawyers looking to confirm their knowledge and stay up to date
- Paralegals, clerks and administrative staff wanting to upskill
With our online on-demand interactive courses, you can learn when and where it suits you. We’ve designed each course to have both practical learning outcomes and be easy to navigate.
Each course offers a mix of engaging exercises, where you’ll gain access to:
- Interactive activities to challenge your understanding and put your knowledge to the test. You’ll also enjoy engaging exercises, such as flip cards, quizzes and drafting activities.
- Clearly identified outcomes so you know precisely what you’ll learn – and the skills you’ll gain. You’ll also be able to track your development and focus on key improvement areas.
- Extended course access so you can reference the material as you need – or revisit it should life get in the way.
- Feedback and template answers so you can refine your skills, grow your knowledge and gain fresh insights.
Each on-demand bundle contains four in-depth learning resources so you can boost your essential knowledge and skills across a practice area – more affordably.
With a bundle, you’ll earn eight CPD points, while saving 40% on the single courses.
Go in-depth as you comprehensively explore a specific practice area. Learn interactively across engaging formats like step-by-step guides, practice guides and skill series. And gain helpful learning resources you can reference when you encounter similar situations in practice.
Access each module on the College’s learning portal. When you buy a single, you’ll have 24/7 unlimited access for 12-months from the date of purchase.
Does this educational activity extend your knowledge and skills in areas that are relevant to your practice needs or professional development?
If so, and you’re not a WA practitioner, you should claim 1 unit for each hour of participation, not including breaks.
Please check your local CPD rules for any caps on activity types, such as the private study of non-interactive audio/visual materials. You are responsible for keeping your own CPD records and complying with your local CPD rules.
No. Western Australian practitioners who complete our on-demand courses are currently unable to claim CPD points.
However, you may earn CPD points by attending select live CPD events or by completing select CPD Interactive modules.
Yes, if your organisation has multiple employees looking to enrol in any of the College of Law’s courses, please contact us to discuss the corporate rates available.
A digital subscription is our most popular option for firms, with pricing designed to accommodate teams of various sizes:
- $1,399 per year - 5 user pack (Save $1,096) - Use discount code FLEX5
- $1,799 per year - 10 user pack (Save $3,191) - Use discount code FLEX10
- For teams of 10 or more users, please contact us directly for personalised pricing tailored to your organisation's needs
You can also learn more here.
CPD requirements generally begin from the first full CPD year after your admission as a practising lawyer. This means that if you’ve recently completed your Practical Legal Training (PLT) and been admitted, you typically won’t need to start earning CPD points until the next CPD cycle.
However, requirements can vary by jurisdiction, so it’s best to check with your local law society.
