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Skills series: communicating effectively with clients - On-demand

Course ID ID22035_PSK1

  • Online
  • 2
  • All

You can purchase and access this content at any time for up to 6 (six) months from the date of purchase.

In a rapidly changing professional environment which demands our focused attention and adaptability, how do we maintain effective client communication?

This course provides a foundation to understanding communication skills in the context of suspected money laundering and introduces strategies and techniques to exercise judgement and to demonstrate best practice when communicating with the client.

This course is divided into 4 modules where you will explore:

  • Topic 1: Write a client email
  • Topic 2: Lead a client meeting
  • Topic 3: Speak with a client on the phone or virtually
  • Topic 4: Manage a vexatious client

On completion of this course you will be able to:

  • Apply active listening skills in a client meeting
  • Respect diversity and conduct yourself in a professional manner
  • Demonstrate client-focus in your approach to the client and the issues
  • Establish and maintain an effective relationship with the client as a trusted adviser, and
  • Exercise judgment regarding the mode of communication appropriate to the circumstances.

At the end of this on-demand course, you may claim 2 CPD points. Please consult the CPD rules for your State/Territory to ascertain how many CPD points you can claim for private study of audio/visual material during the CPD year.

Due to new reporting requirements introduced by the Legal Practice Board of Western Australia on 1 April 2021, practitioners holding WA practising certificates are not currently eligible to claim CPD points for this product.


Full Price $198.00

Alumni/Member Price $178.20

Claiming CPD units

If you intend to claim CPD units for this educational activity, please note that CPD activities are not accredited by the Law Society of NSW or any other equivalent local authority. If this educational activity extends your knowledge and skills in areas that are relevant to your practice needs or professional development, then you should claim one (1) "unit” for each hour of attendance, refreshment breaks not included. The annual requirement is ten (10) CPD units each year from 1 April to 31 March. Some practitioners, such as accredited specialists are required to complete more than ten (10) units each CPD year.



The program covers the mandatory requirement of Professional skills