Legal Practice Management - Victoria

Course ID PV190901_LPM1

  • Blended
  • 21
  • Intermediate

The Legal Practice Management Course builds on over 16 years’ experience of running the equivalent program in New South Wales, Queensland and Western Australia.

The course is developed and run by leaders who also manage legal businesses – so you can broaden your career options with skills you need to manage your own firm.

The course is assessed as compliant with the Victorian Legal Services Board and Commissioner Practice Management Course Guidelines for Victoria dated October 2017 and clause 5.3 of the Grant of a Principal Practising Certificate Policy.

Why choose The College of Law?

  • Quality teaching from presenters who are leaders in their areas. Our presenters have a passion for practice management and extensive legal experience. They will help bridge the gap between theory and real-world experience so you learn practical skills that are immediately applicable to your business.
  • Take away resources This course will equip you with practical take-home templates, checklists and resources so you are armed with the tools to lead a resource efficient and client-focused practice.
  • Interactive classes Our interactive classes ensure that you won’t get lost in the crowd. You will have the opportunity to ask questions, share ideas and get to know your fellow participants and presenters.
  • Coaching and Feedback We want to help you maximise the potential of your practice management course. Our teaching and support staff are available to guide you through the course from enrolment right through to completion.
  • Tax Deductible


You may be entitled to a tax deduction. The College of Law also offers a 10% discount to College alumni and LIV Members.

Read down for course outline, structure, learning objectives and presenters.


October offering
Start date: 23 Sept 2019
Workshop dates: 10-12 Oct 2019
Workshop times: 8.45am-5.30pm

For those employed in the community legal sector, a discount of $300 is available. Please email us at to advise if this applies to you.

Full Price $2,000.00

Alumni/Member Price $1,800.00


Start date:

10 October 2019

End date:

12 October 2019


The College of Law Victoria 
Level 1, 555 Bourke St 
Melbourne Vic 3000

About This Course


The Legal Practice Management Course has three components:

  • Online pre-reading:
    You will be given access to the College Learning Portal one week before the course start date where you will access materials which will assist you to satisfactorily complete the assessments and course.

    You can access your materials at anytime, anywhere and on any device.

  • 3-day workshop:
    The second of the three components is a 3-day face-to-face small group workshop held over Thursday, Friday and Saturday.

    The workshop is not only an opportunity for you to engage in practical exercises and tutorials with legal industry experts, it is also a great chance to mix and connect with other legal professionals.

  • Online assessment:
    We want you to finish the course with the knowledge and skills to be a competent and successful practice manager.

    At the end of the course, you will undertake a self-paced online assessment so you can feel confident that you have developed the expertise to excel at the practice of law.


Workshop Outline

Day 1

Welcome and Introduction


Practice Structures

At the end of this workshop you will be able to:

  • compare and contrast the different possible legal practice structures
  • evaluate the capacity of the different structures to meet worktype, client, staffing and the practising goals and needs of principals
  • analyse how various components of particular practice structures should best be set up and implemented.



At the end of this unit you will be able to:

  • examine your practice’s current approaches to diagnosing internal and external risk
  • analyse your practice’s current approaches to and systems for managing internal and external risk
  • identify where you or the practice might be vulnerable to business and professional risks
  • generate options and solutions for strengthening the practice’s defences against risk, including service failures and professional liability
  • evaluate the effectiveness of newly implemented policies or procedures to protect against risk
  • ‘map’ practice strategies, policies and procedures against legislation to ensure compliance.


Trust Accounting

At the end of this unit you will be able to:

  • outline the provisions governing the responsibilities of principal lawyers regarding trust monies
  • identify ways in which trust account provisions can inadvertently be breached and strategies to prevent these breaches
  • analyse current practices with respect to the maintenance of trust and office account records
  • implement any necessary policies and procedures to rectify poor practices.


Day 2

Client Development

At the end of this unit you will be able to:

  • examine components of client relationships and build the necessary skills and behaviours to manage clients for future work opportunities
  • identify why existing clients are good prospects to grow revenue
  • outline how clients become pre-disposed to using the practice again
  • employ behaviours likely to encourage ‘repeat business’
  • analyse the elements of professional relationship building
  • identify a variety of client maintenance tactics including upskilling
  • create and commit to an existing client marketing plan, including measuring and reflecting on the success of your efforts.


    Financial Management

    At the end of this workshop you will be able to:

    • explore criteria to evaluate new business
    • discuss the budgeting process and different methods of building a budget
    • evaluate time recording as a profit lever
    • compare different pricing strategies and calculate their impact on profitability
    • analyse how leverage and growth will impact on the practice’s financial performance
    • understand the impact of WIP and review WIP reports for recoverability
    • optimise WIP and debtor conversion in various areas of law and examine how both profit and cash are affected
    • develop ‘rules’ to account for and minimise doubtful debts and write offs
    • relate cash flow to profit distribution and drawings
    • estimate the costs of running a file, including how to scope initially
    • calculate the ‘cost to finish’ if something triggers further costs, including how to talk to a client about that
    • analyse the costs of production of legal services
    • manipulate different financial scenarios to predict profitability
    • plan key ‘profit improvement’ strategies that can be effectively implemented
    • calculate the practice’s net profitability and project the impact of changes to revenue


    Legal Tech and Workflow Systems

    At the end of this unit you will be able to:

    • analyse the causes and negative impact of under-delegation in law practices
    • explore different methods of mapping processes
    • develop a clear vision of how to work on activities at an appropriate level
    • identify activities that cause inefficiency, error and delay, and that can be stripped
    • outline ways to cost-effectively improve the client experience
    • evaluate the utility and suitability of automated management systems.


    Day 3

    Management of Self

    At the end of this unit you will be able to:

    • examine the reasons and environmental elements for your current behaviour
    • identify what you need to do to be your best self
    • prioritise the essential ‘hats’ that you, as the principal of a practice, have to wear
    • explore how to adopt and reinforce ‘habits of excellence’
    • outline a plan for self-managing.


    Ethics and Professional Standards

    At the end of this unit you will be able to:

    • outline the legislation and regulations governing ethical practice
    • specify the duties and responsibilities of principal and senior practitioners with respect to ethics and professional standards
    • identify ethical and responsibility issues that could potentially arise in your practice
    • examine best practice approaches to analysing and resolving ethical issues
    • list sources of ethical assistance and advice in determining appropriate courses of action.


    Managing People

    At the end of this unit you will be able to:

    • analyse the elements of practice teams and effective working environments
    • discuss the value and importance of leadership and collaboration
    • explore what makes teams work, including maximising open and honest communication
    • analyse the reasons real collaboration is difficult to achieve and what to do about it
    • recognise how you ‘fit in’ and can boost your contribution to your team and practice group
    • identify the elements of effective workplace relationships
    • examine ways to create productive environments as either a contributor or leader of a team. outline techniques and create plans for effective ‘influencing.’


  • Assessment Structure


    Activity Name


    Attendance and participation

    Workshop and Online Component

    Attendance and satisfactory participation



     Business Plan

    Online submission - templates will be made available



    Leonie Green

    Course facilitator: Leonie Green

    Director & Founder, Conscious Workplace & Co-Founder, Corvus Group Australia


    Stephen Bubb

    Stephen Bubb

    Risk Manager, Legal Practitioners’ Liability Committee (LPLC)


    David Bushby

    David Bushby

    Managing Director, InCounsel


    Donna Cooper

    Donna Cooper

    Consultant, Ethics 4 Lawyers


    Michael Dolan

    Michael Dolan

    Director, Ethics 4 Lawyers


    Ben Lethborg

    Ben Lethborg

    Partner/Executive Director - Private Clients, Pitcher Partners


    Sarah Rey

    Sarah Rey

    Managing Partner, Justitia


    Steve Robertson

    Steve Robertson