Unusual preliminary challenges – how to plan and design the mediation process

Course ID CN170310_PSK1

  • Face to Face
  • 3
  • All

In this session, learn how to apply useful strategies to manage the mediation process successfully from expert mediator and trainer, Bianca Keys.

College of Law Alumni and Law Society Members receive a 10% discount on the price.


Full Price $360.00

Alumni/Member Price $324.00



9am - 12.15pm


The College of Law
Level 16, St James Centre
111 Elizabeth Street
Sydney NSW 2000

About This Course


Sometimes mediation involves two parties, an agreed mediation date, and a smooth application of the standard process model. However, in many instances this is not the case. Before parties even come to the mediation table there might be numerous procedural and other issues that need to be negotiated. A mediator needs to remain adaptable and persevering in the face of such challenges.

  • If parties are in different States or different countries - where will the mediation be held?
  • How will parties mediate when they cannot agree on the presence of particular people or advisers?
  • What if the only way for a mediation to occur is with the presence of negotiators who do not have full authority to reach an agreement?
  • How can we manage a process that involves multiple parties and/or multiple “influencers”?

This session is designed for mediators of all levels of experience. It will provide the opportunity to delve into a number of case studies, and to be creative about the ways in which a mediator might address varied and complex pre-mediation issues.


Designed for

This seminar complies with the mandatory areas of Professional Skills and Substantive Law.



Bianca Keys
Director, Bianca Keys Dispute Resolution Consulting

Bianca Keys is a highly experienced Mediator, Facilitator, Trainer and Conflict Management Coach. She is currently a Director on the Mediator Standards Board and operates her own consultancy, specialising in conflict resolution for commercial, workplace and healthcare disputes.

In addition, Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has worked with Federal Government and Industry in the design and management of processes for the Australian franchising, horticulture, retail, petroleum, film exhibition, wine making and strata management industries.

Over the past decade Bianca has delivered mediation and training services in Australia, the United Kingdom, Thailand, Malaysia, Hong Kong, China and Bahrain. This variety has given her the opportunity to work with different cultures and to develop a broad understanding of training and accreditation needs.

Bianca has a legal background, which she uses to her advantage to assist parties to resolve issues across a diverse range of professions. She has been appointed to a number of mediation panels, including an appointment by the NSW Health Care Complaints Commissioner.

Bianca is a frequent contributor to a variety of industry publications and conferences and is consulted for her expertise in effective communication, conflict resolution and leadership. She is particularly passionate about training new mediators, in order to maintain a high standard of ADR service delivery in Australia.