Risk managing your mediation practice

Course ID CN170223_PSK1

  • Webinar
  • 2
  • Intermediate

Learn from one of the experts on how to protect your mediation practice from common complaints lodged with the Registered Mediation Accredited Body. 

Experienced mediator Linda Kochanski will take you through common mediation complaints and give you strategies and tips for dealing with them.

Prior to purchase please see the information below for system requirements.

College of Law Alumni and Law Society Members receive a 10% discount on the price.


Full Price $240.00

Alumni/Member Price $216.00



3pm - 5pm AEDST

About This Course


Learn how to risk manage your mediation practice in this webinar. Hear from experienced mediator Linda Kochanski about how to implement improved and effective processes in your mediations: how to be proactive, rather than reactive. In this webinar Linda will share risk management tips and techniques that can be applied to all mediations.

In mediation, as with any profession that offers a service to the public, there will be complaints. As mediators we need to look at ways to reduce the possibility for complaints. Most complaints concern the processes applied in the mediation process; not about the mediator’s knowledge or skills.

This webinar will focus on:

  • How to prevent complaints in mediation
  • Identifying common mediation complaints, and
  • Providing tips and tricks for dealing with complaints


Designed for

This webinar complies with the mandatory areas of Practice Management and Business Skills and Substantive Law.



Linda Kochanski
Practice Leader, Dispute Resolution, The College of Law

Linda Kochanski, LLB, Nationally Accredited Mediator (NMAS), FDRP

Linda Kochanski has been admitted as a Solicitor in Queensland since 1986, initially specialising in Family and Criminal Law. She gained extensive experience in various areas of law but discovered a particular interest in family law and mediation.

Linda subsequently worked for Relationships Australia in various roles including Branch Manager, Coordinator of Mediation and Senior Consultant in Mediation. She has practised in all forms of relationship mediation. Linda continues to practice mediation and is a member of Bond University's Dispute Resolution Centre.

Linda has been a Tutor and Lecturer since 1991 working initially as a tutor with QUT. In 2001, Linda was a founding Lecturer in the Griffith Professional Legal Training Program instructing in Family, Criminal, Property and Estates Legal Practice. In 2004 she was appointed as On Campus Program Coordinator at Griffith. Linda has been teaching in the Bond University PLT program since 2009.

Linda has presented at national and international conferences on Mediation and Family Law and has published in these areas as well.

Linda is the current Practice Leader at the College of Law for both their Graduate Diploma in Family Dispute Resolution Practice and their suite of mediation programs. Linda is also an Adjunct Lecturer for the College for their Applied Law Postgraduate Program, in Family Law.



Attending a College webinar is an easy and convenient way for you to increase your knowledge, learn from experts and gain CPD units. It is just like attending a seminar except you don’t leave your office or home.

Once you have registered, we will send you all the information you need to join the webinar. All you need is a computer and telephone. Just follow the link and instructions to join the webinar and dial into the teleconference.

During the webinar, the presenter will present on the topic, similar to in a seminar. You can ask questions by typing in the box provided. Each webinar has lots of time allocated to answering questions so there is plenty of opportunity to interact and engage.

All you need for a webinar is a computer/device and telephone. You logon to the webinar and listen through a teleconference. If you are in an open plan office, you may like to listen through earphones. There is no need to download any additional software. It is really as simple as following a link to join.