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How to manage yourself and others during conflict

Course ID WA210603_PSK1

  • Webinar
  • 1.5
  • Foundation
  • 1.5 CPD POINTS

Conflict in professional relationships is inevitable, particularly as a lawyer. Learning how to effectively manage conflict is a fundamental skill for professionals for whom conflict is often part of daily life. Managing conflict is not easy – it requires self-awareness, communication skills, the motivation to resolve uncomfortable situations, and the ability and confidence to have ‘crucial conversations.’ 

Most people know there is a need to be assertive but what does that practically look like? It is being able to communicate positive and negative feelings verbally and nonverbally with integrity and without violating the dignity of others.   Assertive behaviour utilises methods of communication which enable you to maintain self-respect, pursue your legitimate needs, and to communicate your rights effectively while at the same time avoiding or diffusing unprofessional escalation.

This live and interactive workshop will cover:

  • Understanding your conflict style and your emotional triggers
  • How to prepare for difficult conflict situations and adjust your style to suit the situation
  • How to transform anger or hurt into powerful and constructive dialogue
  • How to be persuasive, not abrasive
  • Practical techniques and tools to engage in “crucial conversations”

At the end of this live webinar, you will earn 1.5 CPD points. 

The time listed for this course is Australian Eastern Standard Time (AEST). Please take note of any time differences if you are registering from WA, SA, NT or from outside Australia. 


Full Price $148.50

Alumni/Member Price $133.65


Start date:

17 June 2021

End date:

17 June 2021


11am AEST - 12.30pm AEST

Designed for

This live and interactive webinar is ideal for all legal practitioners and similar professionals.



If you intend to claim CPD units for this educational activity, please note that CPD activities are not accredited by the Law Society of NSW or any other equivalent local authority. If this educational activity extends your knowledge and skills in areas that are relevant to your practice needs or professional development, then you should claim one (1) "unit” for each hour of attendance, refreshment breaks not included. The annual requirement is ten (10) CPD units each year from 1 April to 31 March. Some practitioners, such as accredited specialists are required to complete more than ten (10) units each CPD year.

Western Australian practitioners: Due to new Legal Practice Board requirements, from 1 April 2021 you must provide your unique practitioner ID when registering to be able to earn CPD points from this program.


Mandatories Covered

This course complies with the mandatory requirement of professional skills and practice management.


Presenter biography

Steven Colligan 2021Steven Colligan Director, Emovare

Steven is a registered psychotherapist and organisational development specialist with over 20 years’ experience. Steven specialises in capability building, business transformation, change leadership, and human resources transformation.


Filming and Photography

Please be aware that this webinar organised by the College of Law may be recorded for use on our websites, marketing materials and publications. By attending and participating in a College of Law Continuing Professional Development course, you consent to the College of Law photographing or recording and using your image and likeness and/or voice.