CPD for Mediators


Strong resolution skills are essential to facilitate a successful mediation. Improve your resolution skills by hearing about the key aspects of impasses, stalemates and deadlocks from dispute resolution consultant, Bianca Keys.Expert mediator, Linda Kochanski will also take you through the fundamentals of shuttle mediation, with a focus on confidentiality and effective communication.

This seminar complies with the mandatory area of Professional Skills.

Course ID CN170205_PSK1
Type Face-to-face
Duration Full-day
  • NSW
Start Dates 7 February 2017
$648.00 (Member Price)

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Code CN170205_PSK1

Tuesday 7 February 2017
9.00am to 4.30pm (AEDST)


The College of Law City
Level 16, 111 Elizabeth Street
Sydney CBD

Level Foundational/Intermediate
CPD 6 CPD units

This mixed theory and practical seminar will focus on:

Part 1: Impasses, Stalemates, Deadlocks: Tools for Overcoming the Hurdles
Just as conflict is a normal and inevitable part of life, impasses are a normal and inevitable part of the mediation process. There are a number of reasons why such an obstacle may present itself and it is up to the mediator to dig deep into the tool kit and to keep persevering. This seminar will explore some of the reasons behind the dreaded deadlock and will discuss the strategies that a mediator might employ.

Part 2: Shuttle Mediation: More than just a series of private mediations
In this skills session, Linda will identify the challenges involved with shuttle mediation, with a focus on confidentiality, and how to lead clients to utilise effective communication. Linda will also discuss benefits of shuttle mediation and how they can be utilised for different disputes. 

Director, Bianca Keys Dispute Resolution Consulting

Bianca Keys is a highly experienced Mediator, Facilitator, Trainer and Conflict Management Coach. She is currently a Director on the Mediator Standards Board and operates her own consultancy, specialising in conflict resolution for commercial, workplace and healthcare disputes.
In addition, Bianca has diverse experience designing and implementing industry dispute resolution schemes. She has worked with Federal Government and Industry in the design and management of processes for the Australian franchising, horticulture, retail, petroleum, film exhibition, wine making and strata management industries.
Over the past decade Bianca has delivered mediation and training services in Australia, the United Kingdom, Thailand, Malaysia, Hong Kong, China and Bahrain. This variety has given her the opportunity to work with different cultures and to develop a broad understanding of training and accreditation needs.
Bianca has a legal background, which she uses to her advantage to assist parties to resolve issues across a diverse range of professions. She has been appointed to a number of mediation panels, including an appointment by the NSW Health Care Complaints Commissioner.
Bianca is a frequent contributor to a variety of industry publications and conferences and is consulted for her expertise in effective communication, conflict resolution and leadership. She is particularly passionate about training new mediators, in order to maintain a high standard of ADR service delivery in Australia.

Practice Leader, Dispute Resolution, The College of Law

Linda Kochanski, LLB, Nationally Accredited Mediator (NMAS), FDRP
Linda Kochanski has been admitted as a Solicitor in Queensland since 1986, initially specialising in Family and Criminal Law. She gained extensive experience in various areas of law but discovered a particular interest in family law and mediation.
Linda subsequently worked for Relationships Australia in various roles including Branch Manager, Coordinator of Mediation and Senior Consultant in Mediation. She has practised in all forms of relationship mediation. Linda continues to practice mediation and is a member of Bond University's Dispute Resolution Centre.
Linda has been a Tutor and Lecturer since 1991 working initially as a tutor with QUT. In 2001, Linda was a founding Lecturer in the Griffith Professional Legal Training Program instructing in Family, Criminal, Property and Estates Legal Practice. In 2004 she was appointed as On Campus Program Coordinator at Griffith. Linda has been teaching in the Bond University PLT program since 2009.
Linda has presented at national and international conferences on Mediation and Family Law and has published in these areas as well.
Linda is the current Practice Leader at the College of Law for both their Graduate Diploma in Family Dispute Resolution Practice and their suite of mediation programs. Linda is also an Adjunct Lecturer for the College for their Applied Law Postgraduate Program, in Family Law.

Non-member $720.00
Member $648.00
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