Finding the right price to charge for legal services is notoriously challenging. Uncertainty in terms of time required, opposition strategy, indeterminable court dates and the unpredictable vagaries of conflicting law combine to make accurate rates all but impossible to offer. Conversely, clients are increasingly seeking cost-competitive access to justice, particularly with the law more than ever available freely and easily online.
The Internet has magnified a long-standing tension between lawyers and clients over billing; clients, now able to access fixed-fee lawyers via online bidding services, are perhaps more suspicious than ever of their legal bills. On the other hand, such services risk devaluing the difficulty of law, which is a disservice to lawyers, clients and courts.
In this swiftly evolving environment, Insights examines a few approaches to pricing legal services amidst digital disruption, global competition, and increasingly self-educated clients.