Membership & Administration Services

Company Name Direct Selling Australia
Location Kogarah
Date Posted January 11, 2017
Job Type Part-time/casual
Closing Date: January 23, 2017
Contact Name: Gillian Stapleton
Landline Phone: 0285676200
Level: Any level
State / Province / Region NSW
Street Address: 207/13A Montgomery Street


Direct Selling Australia (DSA) has been the leading representative body for direct selling in Australian retail for almost 50 years. It represents and supports organisations that manufacture and distribute their goods and services directly to consumers. With a track record and reputation of delivering valued products and services, the DSA is committed to working hard at responding to the changing needs of its members.

The Membership Development & Administration Assistant is responsible for complaints handling, code compliance, accounts receivables and the day to day management of our member based association, including but not limited to identifying new members and supporting our existing members. You will be responsible for growing the membership and developing engagement strategies and member deliverables.

Based at Kogarah, and very close to public transport, this 4-month temporary role of 30 hours a week has come about due to long service leave of an existing members of the small team and comes with the possibility of a permanent role later in the year.


Responsibilities include:

  • Be the first point of contact for all members and prospective members as and when required and service all enquiries and requests promptly.
  • Complaints Handling and administrating the Code of Practice
  • Develop and implement initiatives designed to increase and retain members – in consultation with the Executive Director and Director of Policy
  • Drive the strategic outcomes of the organisation, to exceed the member’s overall experience. Extracting, reporting and analysis of reports to present to the Executive Director and Board
  • Working with the marketing and the events and professional development team to develop new and creative ways of engaging with members (e.g. using new technology, social networking etc.)
  • General office duties including accounts receivables.
  • Ensure high quality records management and customer service for existing and potential members.

Key Selection Criteria:

  • Outstanding organisational, communication and people management skills.
  • Independent management of workload.
  • Complaints handling
  • MYOB experience is an advantage
  • Experience with digital communications and website CMS is highly regarded.
  • Demonstrated success in database management, maintenance and reporting.
  • Advanced computer skills including Microsoft Office suite.
  • Demonstrated success in the areas of customer service and management.

How to Apply:

Applicants must provide a cover letter addressing the criteria, complete with a resume to: