LAW 9000 Articles

The Legal Services Branch at the NSW Department of Housing was the first public legal office in Australia to gain LAW 9000 certification. More Information >>>

Housing_Dept_Article_LSJ_Sept_06.pdf

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A fundamental tenet of the ISO quality system on which LAW 9000 is based is that an organisation must clearly understand what its clients want, and have systems in place to ensure these expectations are met. More Information >>>

Syst_ for_Client_Communication_Aug_06.pdf

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Review and planning help a business with continuous improvement, risk management, client relationships, service standards, training, mentoring, staff satisfaction, and ultimately the bottom line. More Information >>>

BPC_0706.pdf

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Many firms toy with the idea of quality assurance but find it tough to take the next step. Craddock Murray Neumann is one that did, and it hasn’t looked back. More Information >>>

Born_Again_Article_Jul_06.pdf

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When creating management systems for legal practices, the fundamental requirements are that a legal practice must work out how it does business, create written procedures to reflect what it does, and implement and comply with those procedures. More Information >>>

BPC_0905.pdf

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Internal audits (or process reviews) are a way of checking that the practice complies with its own procedures. More Information >>>

BPC_0805.pdf

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One of the main changes for legal practices moving from QL to LAW 9000 certification is the requirement to have formal processes for reviewing and maintaining their management system. More Information >>>

BPC_0705.pdf

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When implementing management systems, some hurdles might include terminology (the language we use) and finding available resources. More Information >>>

BPC_0605.pdf

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After having identified and documented process mapping (the way the practice goes about its business), the next stages are to bridge any gaps in your system and prepare for the certification audit. More Information >>>

BPC_0405.pdf

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It is fundamental to LAW 9000 that the processes used in managing the practice (and delivering legal services) must be thoroughly documented. More Information >>>

BPC_0305.pdf

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There are three main steps in identifying the 'what' of a practice-focused LAW 9000 system: map existing processes, identify new processes that may benefit the practice, and map the interaction and sequence of processes. More Information >>>

BPC_1204.pdf

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A review of what makes a good quality management system and the benefits of doing so. More Information >>>

BPC_1104.pdf

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How does LAW 9000 differ from QL II, how does the certification work, what does it cost, and what is the point of being certified? More Information >>>

BPC_1004.pdf

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The fundamental differences between the LAW 9000 certification scheme and ISO or QL, as well as tips from the audit process. More Information >>>

BPC_0904.pdf

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What is the best way to implement a management system such as LAW 9000 and how long will it take? More Information >>>

BPC_0804.pdf

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The new LAW 9000 management system for Australian law firms offers a valuable additional tool in the management of risk of claims. More Information >>>

LSJ_0704.pdf

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An overview of practice management schemes and where LAW 9000 sits in the broader management context. More Information >>>

BPC_Systems_0704.pdf

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Implementing the new QL/ISO derived LAW 9000 scheme and the pilot firm's perspective. More Information >>>

BPC_Both_Worlds_0604.pdf

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